Terms of Service

These Terms govern your access to and use of Lens. By creating an account or using the service, you agree to them on behalf of yourself and your organization.

The service

Lens provides document analysis tools for finance and legal professionals. Features and limits depend on your plan, described on our pricing page. We may improve or change features over time; material reductions will be communicated in advance.

Accounts and access

You are responsible for your account credentials and for activity under your organization’s workspace. Workspace owners control team membership and roles. You must have the right to upload the documents you process with Lens.

Acceptable use

Do not use Lens to break the law, infringe others’ rights, attempt to defeat security controls, or resell the service without authorization. AI outputs are analytical aids; you are responsible for verifying results before relying on them. Every answer includes citations for that purpose.

Plans, billing, cancellation, and refunds

Paid plans are billed in advance monthly or annually via Stripe. You can upgrade, downgrade, or cancel at any time from the billing portal; cancellation takes effect at the end of the current paid period. Fees already paid are non-refundable except where required by law or at our discretion.

Credits are consumed, not held.Each plan includes a monthly allowance of AI analysis — Index cells, Atlas runs, Skills, financial models and chat all draw on the same allowance. Running an analysis spends real compute at the moment you run it, and that cost is incurred by us immediately and irreversibly. Accordingly, once any part of a month’s allowance has been consumed, the fee for that month is not refundable, in whole or pro rata, whether you cancel mid-period, downgrade, or simply stop using the service. Cancelling stops the next renewal; it does not reverse the current period.

Unused allowance does not roll over into the following month and has no cash value. Separately purchased credit packs apply to the billing period in which they are bought, are consumed on the same basis, and are likewise non-refundable once any part of the pack has been used. Where a run fails and produces no usable result, it does not consume your allowance.

Nothing in this section limits any statutory right of withdrawal you may have as a consumer under EU law. Lens is offered for professional use; where such a right applies and you ask us to begin providing the service immediately, you acknowledge that the right lapses once the service has been fully performed, and that analyses you run are performance of the service.

Data

Your content remains yours. Our handling of it is described in the Privacy Policy and Data Processing Agreement.

Warranties and liability

The service is provided “as is”. To the maximum extent permitted by law, we disclaim implied warranties and our aggregate liability is limited to the fees you paid in the 12 months preceding the claim. Nothing limits liability that cannot be limited by law.

Termination

You may stop using Lens at any time. We may suspend or terminate access for material breach of these Terms, with notice where practicable. On termination you can export your data during a reasonable window.

Contact

Questions about these Terms: contact@getlens.xyz.